Ways to work with me
Four ways to work together, not a menu of consulting hours. Most people start with the Review.
Operational Performance Review
The entry point. A structured diagnostic ending with a prioritised view of what to fix first.
Renewal Turnaround
A customer or renewal at risk, turned around before it's lost.
Implementation Sprint
I take ownership of implementing the recommendations from the Review.
Fractional Operations Partner
Ongoing senior operational leadership, without a full-time hire.
What this costs depends on the scope of the problem, not a rate card. You’ll have a clear number before we start.
Operational Performance Review
A structured diagnostic of how your business actually runs, using the six-part method, ending with a clear, prioritised view of what to fix first. Scope is confirmed before the engagement starts, so you know exactly what you’re buying.
What you receive: the Operational Performance Report
- Executive assessment
- Top operational findings
- Prioritised leakage and friction register, each with problem, evidence, impact, root cause, recommendation, priority and effort
- Process friction map
- Automation and simplification opportunities, classified
- Management visibility gaps
- Operational and scalability risks
- A prioritised 90-day roadmap
- My five: if this were my business, these are the five things I'd fix first
How I classify every finding
Keep human
Judgement, relationships, exceptions. Not everything should be a workflow.
Simplify
The process is fine in principle, it's just carrying too much complexity.
Automate
Repetitive, rule-based, and currently costing someone's time for no good reason.
Eliminate
The task exists because a broken process created it. Remove the cause, not the symptom.
Renewal Turnaround
A customer or renewal at risk, turned around before it’s lost. Not a review that tells you what’s wrong and leaves, an active engagement that rebuilds the value case, the negotiating position and the plan, while there’s still time to change the outcome.
What you receive
- Customer health and usage assessment
- Renewal risk assessment
- The value case for that customer
- Negotiation position
- Pricing and scope considerations
- Expansion opportunities
- A renewal action plan
Direct negotiation support through to the renewal itself is available as part of the engagement.
Book a Free Intro CallImplementation Sprint
I take ownership of implementing the recommendations from the Review. Specialist work, developers, automation builds, accounting or HR-specific changes, is carried out by the right specialist for that work. I remain responsible for driving the programme, not personally performing every task.
Fractional Operations Partner
Ongoing senior operational leadership without hiring a full-time Head of Operations. Operating rhythm, prioritisation, delivery governance, management visibility and execution of the improvement roadmap, on a recurring basis.
Not sure it’s worth a Review yet?
This is a rough estimate, not a substitute for the diagnostic. It only counts the hours, before errors, rework or lost sales.
The commercial equation
What is manual work actually costing you?
This is before errors, rework, delayed invoicing or lost sales. Just the hours.
Estimated annual cost
£78,000